FAQs

Processing + Shipping Time

Every piece from Hello, Ellie is carefully handmade. Please note that current processing time is 1-3 weeks, excluding ready to ship items (which ship within a week). Processing time does not include shipping time. This is an estimated time frame and most items ship SOONER than anticipated. If you need an exact shipping date, please inquire prior to purchase.

Every effort will be made to get your order to you by the date you need it. Rush orders and expedited shipping are available at an additional fee. Please inquire prior to purchase.

Refunds/Cancellations

Unfortunately Hello, Ellie does not accept returns or refunds, due to the fact that most items are made to order.

CANCELLATIONS ARE NOT ACCEPTED unless the buyer and seller come to a mutual agreement. If you are unsure about purchasing for any reason, please contact me PRIOR to purchase with any questions or concerns to rule out the need for cancellation/refund.

Please know that your satisfaction is very important to me! Contact me if you are unhappy or have any problems with an order and I will do my best to remedy the situation.

Custom Orders

Custom orders are welcome! Feel free to contact me prior to purchase with any questions or custom requests.

Size + Fit

You can find a size chart for each specific piece with the product photos. Taking your child's measurements prior to purchase is always recommended in order to get the absolute best fit. If you need help choosing a size based off measurements, please don't hesitate to ask.

Wash + Care

For best results, follow washing instructions located on tag. Items may be machine washed on a gentle cycle with cold water. Hang to dry to keep fabric and any embellishments in their original state.

Discount Codes

Follow Hello, Ellie on Instagram and Facebook for the latest sales and available discounts!


Wholesale

Please send wholesale inquiries to info [at] helloellieshop.com or use the Contact Us form.

Handmade

Every item offered by Hello, Ellie is meticulously handmade by 1 of 3 talented seamstresses who work from their pet-free, smoke-free studios in Florida.

Safety Disclaimer

As with any item used by your child, please use caution and do not leave child unsupervised while wearing these garments.

Contact

Questions? Concerns? Want to say hi? Use the Contact Us form or send an email to info [at] helloellieshop.com